At Chosen Clothing Co, we want customers to feel informed and confident when placing an order. This policy explains our return and refund process in a clear and straightforward way.
1. Return Eligibility
Customers may request a return within 30 days of receiving the order if all of the following conditions are met:
- The item is unused, unworn, and unwashed
- The item is in its original condition
- All original tags and packaging are intact
- The item shows no signs of wear, damage, alteration, or misuse
Items that do not meet these conditions may not be eligible for return or refund.
2. Items Not Eligible for Return
The following items are generally not eligible for return or refund:
- Items marked as Final Sale
- Clearance or sale items, unless received defective, damaged, or incorrect
- Gift cards
- Items showing signs of wear, washing, alteration, or misuse
- Items damaged due to improper handling or care after delivery
3. How to Request a Return
To request a return, please contact us within 30 days of delivery.
When contacting us, please include:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
- Photos of the item if the return involves damage, defects, or an incorrect product
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect
- We recommend using a trackable shipping method for all returns
- Customers should keep their return tracking information until the return has been completed
- We are not responsible for return packages that are lost or damaged during return transit
If the return is due to an error on our part, we will review the issue and provide appropriate return instructions.
5. Refund Processing
Once a returned item is received, we will inspect it to confirm that it meets the return requirements.
If approved:
- The refund will be issued to the original payment method
- Refunds are typically processed within 5–7 business days after inspection
- Original shipping charges are generally non-refundable unless the return is due to our error
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
6. Exchanges
If you would like a different size or color, please contact us before returning the item.
Exchanges:
- Are subject to product availability
- Must meet the same eligibility requirements as returns
- May require the original item to be returned before a replacement is processed
If the requested replacement is unavailable, a refund may be offered instead.
7. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem when applicable
After reviewing the information, we may arrange a replacement, return, or refund as appropriate.
For approved defective, damaged, or incorrect-item claims, customers will not be charged additional return shipping costs.
8. Late or Missing Refunds
If you have not received an expected refund:
- Check your bank or card account again
- Contact your bank, card issuer, or payment provider
- Allow any standard processing period required by the payment provider
- Contact us if you still need assistance
We will help confirm whether the refund has been processed on our side.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests are not guaranteed once an order has entered processing or shipment preparation.
If the order has already shipped, the return process described in this policy will apply.
10. Policy Updates
Chosen Clothing Co may update this Refund and Returns Policy from time to time to reflect changes in our operations or applicable requirements.
The latest version will always be posted on this page.
Need Help? Contact Us
Email:
support@chosenclothingco.com
Phone:
+1 (530) 215-1117
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: Closed