FAQ

Welcome to the Chosen Clothing Co FAQ page. Below you’ll find answers to common questions about our clothing, sizing, orders, shipping, returns, and customer support.

What types of products do you sell?

Chosen Clothing Co offers women’s apparel with a focus on dresses for a variety of occasions.

Our selection may include:

Maxi dresses
Mini and midi dresses
Evening dresses
Party dresses
Floral and lace styles
Sleeveless and long-sleeve dresses

Product availability may change as new styles are added.

How do I choose the right size?

Please review the size chart provided on each product page before ordering.

We recommend comparing the listed measurements with your own body measurements, especially:

Bust
Waist
Hips
Dress length, when provided

If you are between sizes, review the product measurements carefully before making your selection.

Are product colors exactly the same as shown online?

We aim to display product colors as accurately as possible.

However, slight color differences may occur due to:

Screen settings
Lighting conditions
Photography
Production variations

These small differences are normal and do not necessarily indicate a product defect.

What materials are your dresses made from?

Material information is listed on individual product pages whenever available.

Many of our current styles are made from polyester, while some products may include decorative details such as sequins, lace-style textures, pleats, or tulle.

Please check the specific product page for material details before ordering.

How should I care for my clothing?

Always follow the care instructions on the garment label when available.

General care recommendations include:

Wash with similar colors
Use a gentle washing method when appropriate
Avoid rough surfaces that may snag delicate details
Handle sequins, lace, pleats, and tulle carefully
Hang or loosely fold garments for storage

Care requirements may vary by product.

Where do you ship?

We currently ship within the United States only.

International shipping is not available at this time.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally processed Monday through Friday, excluding U.S. public holidays.

How long does shipping take?

Standard shipping is estimated to take approximately 5–7 business days after shipment confirmation.

Delivery times are estimates and may vary due to carrier operations, destination, weather, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Can I return an item?

Yes. Eligible items may be returned within 30 days of receiving the order.

To qualify for a return, the item must generally be:

Unused
Unworn
Unwashed
In original condition
With original tags and packaging intact

Please contact us before returning any item.

Who pays for return shipping?

Customers are generally responsible for return shipping costs.

If you received an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. Approved claims involving our error will not require the customer to pay additional return shipping costs.